FAQ
What is Willow Beauty?
Willow Beauty is a boutique beauty brand inspired by soft moments, cozy sweetness, and quiet luxury. We specialize in clean, hydrating dewy lip serums designed to feel silky, nourishing, and never sticky.
Our products are created in fresh, limited batches with intentionally chosen ingredients and elegant sensory details.
What makes your Dewy Lip Serum special?
Our lip serum features a luxurious blend of squalane, meadowfoam oil, and vitamin E for a silky, ultra-glossy finish that feels hydrating instead of sticky.
Each batch is crafted with precision to achieve the perfect shine, texture, and warm sugar-cookie aroma.
Are your products handcrafted?
Yes — every product is hand-poured, precision-filled, and sealed in micro-batches to ensure exceptional consistency and freshness.
This allows us to oversee every detail and deliver a premium experience in every tube.
Are your products cruelty-free?
Absolutely. Willow Beauty does not test on animals.
Are your products safe for sensitive lips?
Our formulas are created to be gentle and nourishing. Because every skin type is unique, we recommend reviewing the ingredient list and performing a small patch test if you have known sensitivities.
How should I store my lip serum?
Keep your lip serum in a cool, dry place away from direct heat or sunlight to preserve its texture and scent.
How long does the lip serum last once opened?
We recommend enjoying your product within 12 months of opening for optimal freshness.
Do you accept returns?
Due to the nature of cosmetic products, we’re unable to accept returns on opened items.
However, your experience matters deeply to us — if anything arrives damaged or incorrect, please reach out and we’ll take care of it promptly.
Can I modify or cancel my order?
If your order hasn’t shipped yet, we’re happy to help update or cancel it. Please contact us as soon as possible with your order number.
Where do you ship?
At this time, we ship within the United States. We look forward to expanding in the future.
How long will it take to receive my order?
Orders typically ship within 2–4 business days.
You’ll receive a tracking number once your order has been dispatched.
What if my package is lost or damaged?
If your order arrives damaged or appears to be lost in transit, please contact us right away with your order number and any photos, and we’ll make it right.
Can I layer the Dewy Lip Serum with other products?
Yes — it pairs beautifully with lip liner, lipstick, or a bare lip for a soft, glossy finish.
Do you offer wholesale or partnerships?
Not at this time, but it’s something we may explore as Willow Beauty grows. Inquiries are always welcome.