Shipping policy
Last updated: January, 2026
At Willow Beauty, each order is prepared with care to ensure your products arrive beautifully and safely. Below you’ll find details about processing times, shipping methods, and delivery expectations.
Order Processing Time
All orders are processed within 2–4 business days (Monday–Friday, excluding holidays).
During high-volume periods (product launches, restocks, holidays), processing may take an additional 1–2 business days. We appreciate your patience as we prepare each order with care.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and chosen shipping method.
Typical U.S. delivery timelines:
- Standard USPS: 3–6 business days
- USPS Priority Mail: 2–3 business days
Delivery times begin after your order has finished processing.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking to update.
Address Accuracy
Please double-check your shipping address before placing your order. Willow Beauty is not responsible for:
- orders shipped to incorrect or incomplete addresses
- delays caused by incorrect customer information
If you notice an error, contact us immediately at support@willowbeauty.co. If the order has not been processed yet, we’ll do our best to update it.
Lost, Delayed, or Stolen Packages
Once a package is marked “Delivered” by USPS or another carrier, we cannot issue refunds or replacements for lost or stolen packages.
If your package appears missing, we recommend:
- Checking all delivery locations around your residence
- Asking neighbors or household members
- Waiting 24–48 hours, as USPS may mark packages delivered early
- Opening a claim directly with USPS
We are happy to assist however we can.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@willowbeauty.co with:
- your order number
- a description of the issue
- clear photos of the product and packaging
We will gladly replace or refund damaged/incorrect items.
International Shipping
At this time, Willow Beauty ships within the United States only.
(If this changes later, we can update this section.)
Questions?
We’re here to help.
For any shipping questions or concerns, please contact:
📩 willowbeautycompany@gmail.com