Refund policy
At Willow Beauty, each product is crafted with care in small batches to ensure the highest quality and freshness. Because our lip glosses are considered personal-use cosmetic items, we are unable to accept returns or exchanges once a product has been opened or delivered.
That said, your experience matters deeply to us. If there is ever an issue with your order, we are here to help.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at willowbeautycompany@gmail.com with:
- Your order number
- A brief description of the issue
- A clear photo of the product and packaging
We will happily replace the item or issue a refund when applicable.
Order Cancellations
Orders may be canceled within 1 hour of purchase as long as they have not entered processing. Once we begin preparing your order, it is no longer eligible for cancellation.
All Sales Final
Due to the nature of our products and for safety + hygienic reasons:
- We do not accept returns
- We do not offer exchanges
- We do not provide refunds for buyer’s remorse or scent/texture preference
Please review product descriptions and ingredient lists before placing your order.
Lost or Stolen Packages
Once an order has been marked as “Delivered” by the carrier, we are unable to issue refunds or replacements for lost or stolen packages. We recommend contacting USPS directly for assistance.
Need Help?
If you ever have questions or concerns about your order, please reach out to us. We want you to love your Willow Beauty experience.
📩 willowbeautycompany@gmail.com